route to work queue pega

Friday, October 28, 2022 Edit

Pega Platform refers to work groups as teams and operators as team members. In the Router field press the Down Arrow key and select a router activity that sets.

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Chinmayee replied to SKCHANDRU.

. 13 Work queues in PCS. In Pega 7 we can implement in the same way. You route to a work queue if anyone in the work group can complete the assignment.

Hi AllThe agenda of uploading all these videos is everyone can learn pega by going through all these videos. For continuous and efficient workload management and routing define skills work groups and work queues for operators. Pega Chat allows you to define this limit at three different levels.

If youve driven a car used a credit card called a company for service. Community Edition Community Success Stories Pega Community Blog. In the list of chat and.

To add a new chat queue and configure it to a chat server perform the following steps. In assignment shape choose routing as Custom and WorkList. In the Assignment type list select WorkBasket.

To process employee compensation. Defining work routing settings for an operator. In the navigation pane of App Studio click SettingsChat and messaging.

I have explained from the basics to advanced in. We want the user to encounter the duplicate-check interface as a step in the current work. 11 Stages in PCS.

A value that applies to all the CSRs handling text-based interactions. Get Inspired Get Inspired Pega Platform. Pegasystems is the leader in cloud software for customer engagement and operational excellence.

In the Routing section select Custom from the Route to list. I have a requirement that a duplicate case check occur while user is processing the case. 14 Extension for implementation teams.

12 Statuses in PCS. 1 Configuring and extending stages statuses and work queues.

Routing In Pega Work List Work Basket In Pega Ootb Routing Options